Final answer:
Neumann has a lack of technical knowledge, which is indicative of not having the necessary skills. Having a fast-food service job on a résumé is seen as a positive attribute in the real-estate industry.
Step-by-step explanation:
In the Management in Action case, a real-estate executive mentions that when it comes to technical knowledge, Neumann is bad, which is indicative of an employee not possessing the necessary skills or expertise. The executive specifically mentions that the jobs in the real-estate industry require a lot more skill and effort than most people imagine.
The executive also mentions that having a fast-food service job on an applicant's résumé is a plus because it indicates the employee is reliable and can handle pressure, which is a desirable trait in the industry.