Final answer:
The steps in processing mail involve sorting, recording, annotating, and distributing.
Step-by-step explanation:
The correct answer is a) Distributing. The steps in processing mail include sorting, recording, annotating, and distributing. Sorting involves separating the mail into different categories based on its destination. Recording refers to keeping a record of the mail that has been received. Annotating means adding notes or additional information to the mail. Finally, distributing involves delivering the mail to its intended recipients.