Final answer:
The correct answer is b) Claim. A claim statement is sent to the patient to inform them that the insurance claim has been filed and details the charges being made to the insurance.
Step-by-step explanation:
When the physician's services have been submitted to the patient's insurance company by the doctor's office, the patient should be sent a claim statement indicating the insurance company has been billed. The correct answer is b) Claim. This statement is provided to the patient to inform them that the insurance claim has been filed and it typically outlines the services that were provided, the costs associated with these services, and the amounts that are being charged to the insurance company.
It's important for the patient to receive this claim statement so they can confirm the accuracy of the charges and follow up with the insurance company if necessary. Meanwhile, an invoice may be sent if there's an outstanding balance that the patient owes after the insurance has processed the claim. Lastly, a receipt is provided to acknowledge the payment once it has been made.