Final answer:
Xiu Li employs active listening to fully grasp Marco's questions and concerns during his tour of the retail space, meaning she pays close attention, provides feedback, and asks follow-up questions as part of effective communication.
Step-by-step explanation:
When Marco tours the retail space, he asks Xiu Li several questions. In order to make sure she fully understands his questions and concerns, Xiu Li engages in active listening.
This involves paying close attention to what Marco is saying, maintaining eye contact, and providing feedback by paraphrasing or summarizing his key points.
Doing this helps Xiu Li to clarify any ambiguities and demonstrates to Marco that his inquiries are being taken seriously.
Furthermore, she may ask follow-up questions to dive deeper into his concerns, ensuring a comprehensive understanding of his needs and expectations regarding the retail space. Effective communication is crucial in business interactions like these, as it builds trust and facilitates successful negotiations.