Question

Describe how customer relationship management (CRM) systems help businesses develop relationships with customers. More than one answer may be correct.

Check All That Apply
A. CRM systems provide organizations a clear overview of their customers.CRM systems provide organizations a clear overview of their customers.
B. Information from CRM systems can be efficiently and intelligently used to make informed business decisions and to develop relationships with their customers.
C. Information from CRM systems can be efficiently and intelligently used to make informed business decisions and to develop relationships with their customers.
D. Data collected by CRM systems includes customers’ likes and dislikes, what content they engage with, and what they post about competitors.Data collected by CRM systems includes customers

Answer 1

CRM systems help businesses develop relationships with customers by providing a clear overview of customers, using information to make informed decisions and develop relationships, and collecting data on customers' likes and dislikes.

Step-by-step explanation:

CRM systems, which stands for Customer Relationship Management systems, help businesses develop relationships with customers in several ways:

1. CRM systems provide organizations with a clear overview of their customers. By collecting and organizing customer data, CRM systems give businesses a better understanding of their customer base, including their preferences, purchase history, and contact information.
2. Information from CRM systems can be efficiently and intelligently used to make informed business decisions and to develop relationships with their customers. By analyzing the data collected, businesses can tailor their marketing strategies, personalize customer interactions, and anticipate customer needs and preferences.
3. Data collected by CRM systems includes customers’ likes and dislikes, what content they engage with, and what they post about competitors. This information allows businesses to create targeted marketing campaigns, offer personalized promotions, and provide better customer service and support.