Question

Aldi sell specialbuys in store and the new special products arrive every thursday and sunday. customers can see in advance what is due in store, either from the leaflet available in the store or the on-line application. it is thursday morning and some bath towels due in as a specialbuy have not arrived in the delivery but are expected tomorrow. the hand towels and bath mats have been delivered. it is 2pm and a customer arrives looking for the bath towels. they have been hoping to get a set of four for their newly decorated bathroom and approach you looking upset when they can’t find them. what do you do?

a. tell the customer that unfortunately you don’t have any in this store.
b. suggest they visit a different store.
c. best worst tell the customer that unfortunately specialbuys often sell out very quickly.
d. best worst apologise and explain to the customer that unfortunately the towels have not arrived but are expected in the morning.
e. best worst apologise and explain to the customer that unfortunately the bath towels have not arrived but the hand towels and bath mats have if they would like to choose a different product for their bathroom.

Answer 1

The best response would be to apologize and explain to the customer that the bath towels have not arrived but are expected in the morning. Therefore, the correct option is D.

Step-by-step explanation:

The best response in this situation would be to apologize and explain to the customer that unfortunately the towels have not arrived but are expected in the morning. This shows empathy towards the customer's frustration and provides them with accurate information about when the bath towels will be available. It is important to maintain a friendly and professional tone when communicating with the customer.