Final answer:
Six Sigma is a highly disciplined approach to quality management that focuses on reducing defects and variability in processes. It utilizes a set of tools and techniques to improve process performance and achieve customer satisfaction. The correct answer is option O Metric
Step-by-step explanation:
Six Sigma is a highly disciplined approach to quality management that focuses on reducing defects and variability in processes. It was originally developed by Motorola in the mid-1980s and has since been adopted by many organizations worldwide. Six Sigma utilizes a set of tools and techniques to improve process performance and achieve customer satisfaction.
One of the key concepts in Six Sigma is the idea of rigor. Rigor refers to the strict adherence to the methodology and the use of data-driven decision-making. It ensures that the improvements made are based on facts and not just opinions or assumptions.
Another important aspect of Six Sigma is the use of metrics. Metrics are used to measure the performance of a process and identify areas for improvement. Common metrics used in Six Sigma include defects per million opportunities (DPMO), process capability, and cycle time.
In order to implement Six Sigma successfully, organizations need to have a strong commitment to quality improvement. This commitment should come from top management and be cascaded down to all levels of the organization. It involves providing the necessary resources, training, and support to employees.
Overall, Six Sigma is a comprehensive approach that combines commitment, metrics, tools, and rigor to achieve operational excellence and customer satisfaction.