Final answer:
The most appropriate way an employee can contribute to customer service is by communicating effectively and resolving issues. Key aspects of effective communication include active listening, language proficiency, and professional etiquette. Quick problem-solving and being resourceful, as exemplified in workplace scenarios, can also enhance an employee's contribution to customer service. The correct option is c) Communicating effectively and resolving issues
Step-by-step explanation:
To answer the question, as an employee, you can contribute to customer service by: c) Communicating effectively and resolving issues. This is the most appropriate option for enhancing customer service and supporting the organizational goals. In any business setting, the aim is to provide exceptional customer service, which involves a set of actions that contribute to the overall satisfaction of both internal and external customers.
One effective approach includes choosing your words carefully to avoid escalation of conflicts and listening actively to ensure you understand the customer's concerns. Professional communication is paramount, which is established through language proficiency and adhering to workplace etiquette. This includes maintaining a timely response to emails, keeping sensitive information confidential, and utilizing one's grasp of the working language to communicate more efficiently.
To further illustrate effective customer service, one might draw on experiences such as handling a complaint in a restaurant by listening to feedback and implementing solutions quickly. When faced with challenges, demonstrating a willingness to work hard, completing projects on time, and being resourceful in finding solutions can boost an employee's credibility and lead to higher job satisfaction.