Final answer:
The two metrics that appear to be related are CS Score and Escalations (Esc.). The Customer Service (CS) Score and Resolutions (Res.) appear to be related, indicated by the pattern that a higher CS Score usually results in a higher percentage of resolutions. The correct answer is C.
Step-by-step explanation:
The question asks which two metrics appear to be related. By looking at the data provided, we can compare the different metrics. From the options provided, CS Score & Escalations (Esc.) seem to be related because as the CS Score decreases, the Escalations (Esc.) tend to increase. However, it is important to note that this is just an observation and further analysis would be needed to determine if there is a cause-and-effect relationship between these two metrics.
The Customer Service (CS) Score and Resolutions (Res.) appear to be related, indicated by the pattern that a higher CS Score usually results in a higher percentage of resolutions.
Based on the provided monthly Customer Service (CS) metrics and the goals, it appears that the two metrics that have a relationship are Customer Service (CS) Score and Resolutions (Res.). This is because the higher the CS Score, the higher the percentage of resolutions tend to be, implying that better customer service quality corresponds to more issues being resolved successfully. For instance, on month 2 with a 92% CS Score, the Resolution percentage is 189%, well above the goal. However, on month 3 with an 84% CS Score, the Resolution percentage drops to 81%, below the goal. This pattern suggests that these two metrics are related and reflect the overall effectiveness of the customer service provided.