Final answer:
A help desk executive primarily performs the business function of customer support and technical assistance by providing timely and accurate assistance to customers who are experiencing technical issues or require help with a product or service. They communicate with customers through various channels to troubleshoot problems and ensure customer satisfaction. The correct option is C. Customer support and technical assistance
Step-by-step explanation:
A help desk executive primarily performs the business functions of customer support and technical assistance. They are responsible for providing timely and accurate assistance to customers who are experiencing technical issues or require help with a product or service.
Help desk executives communicate with customers through various channels such as phone, email, or live chat to troubleshoot problems, answer queries, and ensure customer satisfaction.
For example, if a customer is unable to log into their online banking account, a help desk executive will assist them in resolving the issue by providing step-by-step guidance.
They may also troubleshoot common technical problems with software or hardware, such as helping a customer set up a printer or fixing network connectivity issues.
While some elements of other business functions may be involved in a help desk executive's role, such as marketing and sales (as they may need to promote and explain products or services to customers) or finance (as they may need to process refunds or billing adjustments), the primary function of a help desk executive is customer support and technical assistance. The correct option is C. Customer support and technical assistance