Final answer:
The sum of technologies, skills, and processes used in the production or delivery of services is referred to as a service system. The correct answer is d. Service system.
Step-by-step explanation:
The correct answer is d. Service system.
In the context of the question, the sum of technologies, skills, and processes used in the production or delivery of services is referred to as a service system. It encompasses all the elements and components involved in providing a service, such as technology infrastructure, software applications, staff training, and operational processes.
For example, in the hospitality industry, a hotel's service system may include technologies like a reservation system, key card access, and guest management software; skills like customer service and housekeeping; and processes like check-in/check-out procedures and room cleaning routines.
The correct answer to the question is d. Service system, which refers to the combination of technologies, skills, and processes used in production or service delivery.
The sum of technologies, skills, and processes used in the production or delivery of services is known as a service system. A production technology refers to a specific combination of labor, physical capital, and technology that makes up a particular method of production. Firms search for production technology that enables producing the desired level of output at the lowest possible cost. This includes alternative methods of combining inputs like labor and physical capital to produce outputs.
Technological change includes a combination of invention - advances in knowledge - and innovation, which leads to the creation of new products or the improvement of existing products and services. As such, a service system encompasses not only the technology but also the effective integration of these components to deliver high-quality, cost-effective solutions.