Question

Why is it important to verify the reported electrical symptom?

a. The problem may be intermittent
b. There may be related symptoms not reported by the customer
c. The service advisor may have misunderstood the problem
d. All of the above are correct

Answer 1

It is important to verify the reported electrical symptom because it may be intermittent, there may be related symptoms not reported by the customer, and the service advisor may have misunderstood the problem. Hence, option (d) is correct.

Step-by-step explanation:

It is important to verify the reported electrical symptom for the following reasons:

• The problem may be intermittent, meaning it only occurs at certain times. By verifying the symptom, you can determine if it is consistently happening or if it is sporadic, which can help identify the underlying issue.
• There may be related symptoms not reported by the customer. Sometimes, customers may overlook or not mention certain details that could be crucial in identifying the problem. By verifying the reported symptom, you can gather more information and ensure all relevant factors are considered.
• The service advisor may have misunderstood the problem. Miscommunication or misunderstandings can occur between the customer and the service advisor. Verifying the reported symptom helps ensure that the information is accurately understood and interpreted.