Question

Which of the following is the best step a project manager can take when team member expresses concerns about a rumoured change within the enterprise? question 5select one:

a. immediately contact senior management and ask them to come and talk to project team members
b. minimize discussion about the rumours until a clear plan is ready for implementation this gives senior managers time to develop an effective plan
c. reassure all project team members that everything is going to be all right and that the enterprise upper management is working to develop an effective plan
d. just inform all project teams’ members to ignore such rumours
e. invite team members to express their concerns and shares ideas to help ease the stress they are feeling and to empower them to work together to contribute toward a shared solution if such changes need be conducted

Answer 1

The best action a project manager can take is to encourage team members to discuss their concerns, promote a collaborative approach to problem-solving, and foster a supportive project environment. Open communication and participative management are key strategies. The correct option is e. Invite team members to express their concerns and share ideas to help ease the stress they are feeling and to empower them to work together to contribute toward a shared solution if such changes need to be conducted.

Step-by-step explanation:

When a team member expresses concerns about a rumored change within the enterprise, the best step a project manager can take is to invite team members to express their concerns and share ideas. This approach not only helps to ease the stress they may be feeling but also empowers them to work together towards a shared solution, should changes be made. Using language that fairly represents uncertainty, such as "it seems that," "it appears to me that," or "I may be wrong, but," can facilitate a more constructive conversation.

It's also important for the project manager to encourage open dialogue by asking open-ended questions and actively listening to the team's feedback, which can have an affirming effect and prevent misunderstandings. Furthermore, focusing on solving the problem collaboratively and respecting each individual's input is imperative. Instead of rushing to alert senior management or waiting for a plan to be developed, the project manager should remain proactive, building buy-in and fostering a collaborative environment where everyone feels valued and involved in the process.

Remaining flexible, conveying interest in the organization's mission, and responding professionally to feedback are key components of managing such situations. Additionally, owning up to mistakes, participating actively, and being resourceful are attributes that will help the project manager handle changes and potential conflicts efficiently.