Final answer:
De-escalation is the strategy used when you resist responding 'in kind' to manage the anger of others.
Step-by-step explanation:
The strategy used when you resist the tendency to respond 'in kind' to manage the anger of others is called de-escalation. De-escalation involves responding in a manner that is calm, respectful, and non-confrontational, with the goal of reducing tension and diffusing the situation. For example, if someone is yelling at you, instead of yelling back or becoming aggressive, you might respond calmly and respectfully, trying to understand their perspective and find a solution that satisfies both parties.
de-escalation is aimed at calmly communicating with an agitated client in order to understand, manage and resolve their concerns