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What is a recommended action for companies in response to negative online reviews?

a) Respond quickly on the site
b) Delete the negative reviews
c) Ignore the reviews and hope they go away
d) File a lawsuit against the reviewers

1 Answer

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Final answer:

The best response to negative online reviews for a company is to address them promptly and professionally, showing a commitment to customer satisfaction and problem resolution.

Step-by-step explanation:

For companies receiving negative online reviews, a recommended action is to respond quickly on the site. Responding promptly and professionally to negative reviews can demonstrate to the customer, and to others who see the review, that the company values customer feedback and is committed to resolving any issues. It is important for companies to address each complaint in a positive and constructive manner, as this can help turn a negative experience into a positive one and can even improve the company's reputation in the long run.

User Shankar Shastri
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