Final answer:
The Service Center's SMG goals are Specific, Measurable, Achievable, Relevant, and Time-bound objectives aimed at improving efficiency and customer satisfaction.
Step-by-step explanation:
The Service Center's SMG goals are Specific, Measurable, Achievable, Relevant, and Time-bound objectives that the center aims to achieve. These goals are designed to improve the efficiency, effectiveness, and customer satisfaction of the center's services. Examples of SMG goals for a Service Center could be:
- Reduce average response time to customer inquiries by 20% within the next quarter.
- Increase customer satisfaction rating to 90% by implementing a proactive customer feedback system.
- Improve first-call resolution rate to 80% by providing comprehensive training to customer service representatives.