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What are your Service Center's SMG goals?

User Aldous
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1 Answer

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Final answer:

The Service Center's SMG goals are Specific, Measurable, Achievable, Relevant, and Time-bound objectives aimed at improving efficiency and customer satisfaction.

Step-by-step explanation:

The Service Center's SMG goals are Specific, Measurable, Achievable, Relevant, and Time-bound objectives that the center aims to achieve. These goals are designed to improve the efficiency, effectiveness, and customer satisfaction of the center's services. Examples of SMG goals for a Service Center could be:

  • Reduce average response time to customer inquiries by 20% within the next quarter.
  • Increase customer satisfaction rating to 90% by implementing a proactive customer feedback system.
  • Improve first-call resolution rate to 80% by providing comprehensive training to customer service representatives.

User Bratch
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