Question

Who do you communicate with in the kitchen if there is an issue with your food or if you ring in something wrong? What is the procedure if you ring in something incorrect?

Answer 1

To resolve an issue with food or a mistaken order, communicate promptly with the kitchen staff, particularly the chef or expeditor, and follow the correct procedure to fix the error.

Step-by-step explanation:

When there is an issue with your food or a mistake made with an order, it's important to communicate with a specific member of the kitchen staff, usually the chef or cook who prepared your meal, or the expeditor—the person who coordinates orders and food delivery from the kitchen. If you are waiting staff, you would likely communicate with the kitchen manager or head chef.

In the case that something wrong is rung in, it is generally the server's responsibility to immediately notify the kitchen of the error. The procedure typically includes:

1. Approaching the kitchen staff promptly to explain the error.
2. Requesting that they hold off on the incorrect order if it's yet to be prepared or promptly start working on the corrected order if it has.
3. Apologizing for the mistake.
4. Providing the correct details of the order to ensure that the right dish is prepared.

The key is to handle the situation swiftly and professionally to minimize delays and ensure the customer receives the correct order as soon as possible. Understanding and respecting the kitchen's workflow is also a crucial aspect of the resolution process.