Final answer:
The proper procedure for requesting maintenance involves contacting the maintenance department or facilities manager, following any additional procedures, and staying in communication. Emergency maintenance requests are urgent and address safety hazards, while routine maintenance requests are non-urgent issues.
Step-by-step explanation:
Proper Procedure for Requesting Maintenance:
Contact the maintenance department or facilities manager via email, phone call, or online request form, providing details of the issue and location.
- Follow any additional procedures specified by the organization, such as filling out a maintenance request form or submitting photos of the problem.
- Stay in communication with the maintenance department to track the progress of the request and ensure timely resolution.
Difference between Emergency and Routine Maintenance Requests:
Emergency maintenance requests are for urgent situations that pose a safety hazard or need immediate attention, such as a burst pipe or power outage. These requests are usually addressed as soon as possible, even outside working hours. Routine maintenance requests are for non-urgent issues that do not pose an immediate danger, such as a broken light fixture or a leaky faucet. These requests are generally handled during regular working hours.