Question

A user reports that every time they use a search engine and click on a link to go to a website, they instead are taken to a site blocked by their company's content filter. The user is not trying to go to the blocked site and needs to be able to successfully use the search engine to complete their assignment. Which of the following tools would a technician use to BEST resolve this issue?

A. Anti-malware software
B. Factory pre-installation
C. System restore
D. Recovery console

Answer 1

To resolve an issue where a user is redirected from a search engine to blocked sites, running an anti-malware software scan is recommended to detect and remove potential malware causing the redirection.

Step-by-step explanation:

When a user is redirected to unwanted sites, particularly those blocked by a company's content filter system, this could indicate the presence of malware that has altered the behavior of the search engine results. Therefore, the best tool to resolve this issue would be A. Anti-malware software. This software is designed to detect, prevent, and remove malicious software and unwanted programs. Running a thorough scan using updated anti-malware software may help to identify and remove any malware that could be causing the redirection.