Question

Mathilde owns her own grocery. She buys items in bulk and sells each item for more than she paid for it so she can make some money. To encourage repeat business, she is always very polite to her customers and will, for example, give someone a new carton of milk for free if he or she claims there was a problem with the last carton bought—no questions asked! Mathilde's ways exemplify the norms associated with which social institution?

a. medicine
b. economy
c. family
d. politics

Answer 1

Mathilde's grocery business practices, including buying items in bulk and promoting customer satisfaction, reflect the norms of the economic social institution.

Step-by-step explanation:

The actions and practices of Mathilde in her grocery business exemplify the norms associated with the economic social institution. In sociology, the economy refers to the institution through which society's resources are exchanged and managed. Mathilde's practice of buying items in bulk and selling them at a higher price illustrates her engagement in economic activities to generate profit, which is a core aspect of economic systems. Furthermore, her approach to customer service, which includes being polite and offering replacements for unsatisfactory goods, promotes repeat business and customer satisfaction, reflecting a strategic understanding of economic principles like utility, consumer choices, and behavioral economics.