Question

An SLA can be a common inhibitor of remediation. Why is that?

a) Because it's a service level agreement that prioritizes security.
b) Because it sets expectations and timelines for remediation.
c) Because it makes vulnerability management easier.
d) Because it adds unnecessary bureaucracy.

Answer 1

An SLA can inhibit remediation because it sets specific expectations and timelines, potentially adding bureaucracy and slowing down necessary actions to comply with these predefined service terms.

Step-by-step explanation:

An SLA, or Service Level Agreement, often sets certain expectations and timelines for processes, including remediation efforts. The reason an SLA can be a common inhibitor of remediation is option b) Because it sets expectations and timelines for remediation. While SLAs are critical in defining the level of service between a provider and a client, they can sometimes serve as inhibitors due to their often rigid nature. This rigidity can delay remediation processes as they need to comply with predefined procedures and timelines. If a remediation effort requires swift action or goes beyond the scope of what the SLA covers, it might get stalled due to necessary approvals or renegotiations of the service terms, hence adding complexity to the vulnerability management process.

In summary, while SLAs are crucial for establishing clear service expectations, they can inadvertently slow down remediation by introducing a layer of bureaucracy and requiring adherence to specific timelines and procedures that may not align with the urgency or scope of the remediation needed.