Final answer:
To summarize the workqueue build for a service area, run a Work Queue Summary Report or Service Area Report, which provides data on the status and performance of tasks within a queue.
Step-by-step explanation:
To get a summary of workqueue build for a service area, you can run various types of reports depending on the system or application you are using. A common type of report used in service management and information systems is the Work Queue Summary Report or the Service Area Report. These reports compile and present an array of data points that reflect the current status, performance, and backlog within a workqueue, which is essential for service area management.
When you access your reporting tool, you'll likely find options for generating summaries, detailed reports, and trend analyses. Filter the report parameters by the specific service area you are interested about to view metrics such as the number of cases or tasks currently queued, average handling times, cases completed, and pending tasks. This valuable data can then be used to assess efficiency, allocate resources more effectively, and identify areas in need of improvement within the workqueue structure.