Final answer:
When a store does not have the specific product a customer wants, the first response should be to explain the situation, help find an alternative, offer to special order it, or refer them to another store, always focusing on delivering exceptional customer service.
Step-by-step explanation:
If the store does not offer the specific one-of-a-kind product that a customer is looking for, your FIRST option should always be to politely explain the situation to the customer and offer to help find an alternative product that meets their needs.
If an alternative is not satisfactory, you might also consider offering to special order the item if possible or refer them to another store. It is important to maintain a positive customer experience by showing empathy and providing exceptional customer service.