Final answer:
When an item is out of stock, the sales associate can assist the customer by suggesting alternative solutions such as ordering the item, suggesting similar items, or offering pre-orders.
Step-by-step explanation:
When a customer is looking for an item that is out of stock, the sales associate can best assist by offering alternative solutions:
- Ordering the item: The sales associate can check if the item can be ordered from another location or supplier. They can inform the customer about the expected delivery time and any additional charges involved.
- Suggesting similar items: The sales associate can recommend similar products that are in stock and meet the customer's needs. They can provide detailed information about the features and benefits of these alternatives.
- Offering pre-orders: If the item will be restocked in the future, the sales associate can offer the option for the customer to place a pre-order. This allows the customer to secure the item once it becomes available again.