Final answer:
ITIL is a framework for comprehensive IT service management within the modern enterprise. It provides guidelines and best practices for managing IT services and improving service quality and customer satisfaction.
Step-by-step explanation:
ITIL (Information Technology Infrastructure Library) is a framework that offers a comprehensive approach to IT service management within the modern enterprise. It provides guidelines and best practices for managing IT services, including service strategy, design, transition, operation, and continual improvement.
ITIL helps organizations align their IT services with the needs of the business, improve service quality, and increase customer satisfaction. With ITIL, organizations can establish a structured and consistent approach to managing IT services, ensuring efficient and effective delivery of IT solutions.
For example, an organization implementing ITIL may use incident management processes to handle and resolve customer issues in a timely manner, or change management processes to ensure that changes to IT systems are planned, tested, and implemented smoothly.