Final answer:
The response phase where a staff member's report about a malware infection would take place is the Identification phase. This phase serves as the initial alert for potential security incidents, prompting further action in the incident response process.
Step-by-step explanation:
Receiving a report from a staff member about a malware infection would occur in the Identification incident response phase.
The Identification phase is the point at which an organization first becomes aware of a potential security incident and it is where initial detection of potential security incidents occurs. In this phase, alerts may be raised by intrusion detection systems, reports from staff, or through the identification of unusual activity in systems or networks. Once the potential incident is identified, the organization can proceed to the subsequent phases of incident response, which include Containment, Eradication, Recovery, and Lessons Learned.
The entire incident response process is critical for effectively managing, and recovering from, security breaches and cyber attacks; each phase plays a significant role in ensuring organizational resilience and the protection of information assets.