Final answer:
When handling a dissatisfied customer who isn't giving enough information, practice active listening, offer alternative solutions, and follow up for more details if needed.
Step-by-step explanation:
When handling a dissatisfied customer who isn't giving enough information to help them out, there are a few approaches you can take:
- Practice active listening: Show empathy and ask open-ended questions to encourage the customer to provide more details.
- Offer alternative solutions: Provide options based on the information you do have and ask the customer if any of them could resolve their issue.
- Follow up: If the customer still isn't providing enough information, politely explain that you need more details to assist them effectively and offer to continue the conversation at their convenience.