Final answer:
A nonconformity occurs when a customer expects more or different than what is provided in a service level agreement.
Step-by-step explanation:
When a customer expects more or different than what your service and support organization provides or different than what is stated in the service level agreement, this behavior is a(n) nonconformity. In the business world, customers have certain expectations when it comes to the products or services they receive. These expectations are often outlined in a service level agreement, which sets the standard for what the organization will deliver. However, there may be instances where a customer wants something that goes beyond what is specified, and this can be considered a nonconformity.