Final answer:
The 5 Steps for Closing a call include summarizing the main points, determining next steps, expressing gratitude, ending with a polite closing line, and signing off with your full name.
Step-by-step explanation:
The 5 Steps for Closing a call or communication, such as an email, include:
- Summarize the main points of the conversation or email to ensure both parties understand each other.
- Determine and express next steps, which might involve setting up a follow-up call or action items to be completed.
- Express gratitude by thanking the person for their time or the information provided.
- End with a polite closing line, using a professional complimentary close such as 'Sincerely' or 'Best regards.'
- Type your full name and, if relevant, your position or connection to the receiver, such as a student in a course.
Always remember, if you committed to additional actions like following up with a phone call, it's important to mark your calendar and follow through with your commitment.