Final answer:
Continual Service Improvement (CSI) is a core component of IT Service Management (ITSM) that focuses on improving the effectiveness and efficiency of IT services over time.
Step-by-step explanation:
Continual Service Improvement (CSI) is a core component of IT Service Management (ITSM) that focuses on improving the effectiveness and efficiency of IT services over time. It involves a cyclical process of planning, measuring, evaluating, and making changes to IT services and processes.
CIS aims to identify areas of improvement, gather data, and analyze performance to determine opportunities for enhancement. By implementing CSI, organizations can align their IT services with business needs, enhance customer satisfaction, and improve overall service quality and performance.
For example, a company may implement CSI by regularly evaluating and improving their incident management process to reduce resolution time and enhance customer satisfaction.