Final answer:
The behavior of needing immediate resolution was addressed by implementing floor markings to guide customers in lining up, which improved service efficiency and satisfaction at a fast food restaurant.
Step-by-step explanation:
When a customer is in a hurry and needs a solution right away, that behavior is a need for immediate resolution. In a situation where I worked at Gavi's Fast Food Restaurant as the lunch-hour manager, I encountered a similar scenario. Tasked with handling customer complaints and ensuring efficient service, I had to take swift action to address the confusion over the payment line-up system.
I engaged with customer service clerks for solutions and implemented the use of floor markings to guide customers. This effective solution not only resolved the confusion but also improved the overall customer service experience. Subsequently, the stress levels of clerks reduced, and the restaurant was able to serve more customers daily due to enhanced efficiency.