Final answer:
Self-service Support is a customer service system allowing individuals to access information and solve issues without direct customer service interaction, thereby improving efficiency and satisfaction.
Step-by-step explanation:
Self-service Support refers to a system that allows customers to access information and resolve their issues without direct help from customer service staff. This type of support can be realized through various tools such as FAQs, how-to guides, forums, chatbots, and knowledge bases that are available on a company's website or mobile app. These tools enable customers to find solutions at their convenience, leading to faster resolution times and higher customer satisfaction while also reducing the workload on customer service staff.
Businesses often employ self-service support as a part of their customer service strategy to ensure that users can troubleshoot common problems themselves, which in turn allows companies to allocate their support resources more efficiently. Furthermore, self-service support platforms often include analytics features that help businesses understand common customer issues and improve their services.