Final answer:
The Request Fulfillment process is a structured and repeatable process in IT Service Management that focuses on efficiently fulfilling and delivering service requests from users or customers.
Step-by-step explanation:
The Request Fulfillment process is a key component of IT Service Management (ITSM) that focuses on fulfilling and delivering service requests from users or customers. It is a structured and repeatable process that ensures requests are handled efficiently and effectively, meeting the agreed-upon service levels. The process typically involves receiving, logging, categorizing, prioritizing, and resolving or fulfilling requests.
An example of the Request Fulfillment process is when a user submits a request to reset their password. The request is received and logged, then categorized based on its urgency. The request is then prioritized and assigned to the appropriate team or personnel responsible for fulfilling it. Once the password is reset and the request is fulfilled, the user is notified.