Final answer:
Assisted-service support is a hybrid customer service model where service representatives help guide customers through a service interaction or transaction. This approach improves customer satisfaction by providing help when needed and is frequently used in technology, online banking, and other complex industries.
Step-by-step explanation:
Assisted-service support refers to a type of customer service where the customer initiates the service interaction but is guided or helped by a service representative throughout the process. This contrasts with self-service scenarios, where the customer fully serves themselves, and full-service scenarios, where the representative provides all aspects of the service with little customer involvement. In an assisted-service model, the representative might assist the customer in navigating a website, troubleshooting a product, or completing a transaction. It's common in environments where customers may need additional help or clarification but still retain some control over the service interaction.
Companies often implement assisted-service support to improve customer satisfaction and efficiency. It blends the best of both worlds by offering guidance when needed while empowering customers to engage on their terms. This approach is beneficial in technology sales, online banking, and any other industry where complex transactions or products are involved and where a purely automated system might not address all customer needs effectively.