Final answer:
Total Contact Ownership is a business concept that involves taking ownership of all aspects of customer contact to ensure customer satisfaction and retention.
Step-by-step explanation:
Total Contact Ownership is a business concept that refers to the responsibility and accountability of an individual or team for the overall management and success of a customer's experience. It involves taking ownership of all aspects of customer contact, including communication, problem-solving, and relationship-building, to ensure customer satisfaction and retention. For example, in a sales context, a salesperson who practices Total Contact Ownership would not only be responsible for closing deals but also for following up with customers, addressing any issues, and maintaining a positive relationship.