Question

Corporate IT policy for a call center requires that all users be assigned unique user accounts. On discovering that this is not the case for all current users, what is the MOST appropriate recommendation?

a). Have the current configuration approved by operations management.
b). Ensure that there is an audit trail for all existing accounts.
c). Implement individual user accounts for all staff.
d). Amend the IT policy to allow shared accounts.

Answer 1

The most appropriate recommendation when discovering that not all current users in a call center have unique user accounts is to implement individual user accounts for all staff. This ensures accountability and security within the organization.

Step-by-step explanation:

The most appropriate recommendation when discovering that not all current users in a call center have unique user accounts, as required by corporate IT policy, is to implement individual user accounts for all staff. This is important because individual user accounts ensure accountability and security within the organization. Shared accounts can lead to confusion, lack of traceability, and potential security breaches.

By implementing individual user accounts for all staff, the call center can track each user's actions through an audit trail, which ensures that there is accountability for any activities performed. It also helps to prevent unauthorized access to sensitive data and resources.

Amending the IT policy to allow shared accounts, as option (d) suggests, would undermine the integrity of the system and go against the practice of granting unique user accounts. It is essential to maintain a consistent and secure user account structure to protect both the call center and its clients.