Question

A 49-year old man came to his 7th coaching session to continue to work with his coach on tobacco cessation. The client is struggling to make any progress on his quit plan that his doctor and partner helped him develop.

Client: I just can't seem to follow through. It just seems like smoking is a part of my life. It is what it is.
Coach: You are feeling like it's a part of you.
Client: Yeah it's been over 20 years ya know. My partner reminds me every morning why it's important to quit. And at night we review the day together. Every. Single. Day.
Coach: It seems like you don't really want to do this and it's more about your partners wants and needs.
Which technique is the coach using to establish trust and rapport?
A. Under-promising and Over-delivering
B. Honestly sharing observations
C. Honoring confidentiality
D. Being humble in sharing advice

Answer 1

The coach uses the technique of honestly sharing observations to establish trust and rapport with the client by validating the client's feelings and inviting self-reflection.

Step-by-step explanation:

In the conversation between the coach and the client, the coach is using the technique of B. honestly sharing observations. This technique is evident when the coach reflects the client's feelings back to him, indicating a clear and accurate understanding of the client's struggle. By doing so, the coach not only validates the client's feelings, making him feel heard and understood, but also gently challenges him to consider whether the motivation to quit smoking is his own or if it's more about his partner's desires. This approach can help establish trust and rapport by showing empathy and allowing the client to feel supported while also being encouraged to reflect on his personal motivations.