Final answer:
Before selecting the option of "Refund original card" when a customer returns merchandise purchased with a credit card, it is important to ask the customer for the original credit card used for the purchase to ensure accuracy in refunding the money.
Step-by-step explanation:
When a customer returns merchandise purchased with a credit card, before selecting the option of "Refund original card", it is important to ask the customer for the original credit card used for the purchase. This is done to ensure that the refund is issued back to the correct card and account.
By asking for the original credit card, you can verify the card number, expiration date, and other details to match it with the transaction record. This helps prevent any errors in refunding the money to the wrong account or card.
For example, if a customer purchased an item with their credit card but wants to return it later, you would ask them to provide the original credit card used for the purchase. Once you have the card information, you can proceed with selecting the option of "Refund original card" to complete the return process.