Question

If you have a customer who presents identification from a country other than the United States, what do you ask the customer if he/she has to complete the refund?

A) Ask for their home address
B) Request their email address
C) Inquire about their foreign identification or passport
D) Verify their social security number

Answer 1

For a refund transaction, the best approach is to inquire about the customer's foreign identification or passport to verify their identity, similar to voter identification requirements for first-time voters in a federal election.

Step-by-step explanation:

If a customer presents identification from a country other than the United States and needs to complete a refund, the most appropriate action to take would be to inquire about their foreign identification or passport. This action allows you to verify the identity of the customer, which is crucial in refund transactions for security and fraud prevention. In the context of voting, for instance, a person who registers by mail and votes for the first time in a federal election must provide a form of voter identification that may include a photo ID, paycheck, bank statement, utility bill, or government document with their full name and address. Although this is a different scenario, it emphasizes the importance of verifying identity through recognized documents.