Question

If you have multiple items keyed into the register and the customer changes his/her mind about the entire transaction before tendering any amount, what do you do?

A. Tender as a cash in process of post void on the transaction
B. Tender as cash and process a refund on the transaction
C. Cancel the transaction by contacting a member of management or a customer service manager

Answer 1

If a customer changes their mind before payment, the transaction should be cancelled by contacting management or customer service. No tender or refund process is required.

Step-by-step explanation:

If a customer changes his or her mind about the entire transaction before tendering any amount, the appropriate action to take is to cancel the transaction. This can typically be done by contacting a member of management or a customer service manager. There is no need to tender it as cash since no payment was made; thus, no refund or post void is necessary. The key is to ensure that the transaction is properly cancelled in the register system to maintain accurate records. It's important to handle such situations gracefully, giving the customer a positive experience despite the change in decision.