Final answer:
The correct action when a customer brings untagged merchandise to a busy checkout is to call the department head or management to ensure proper pricing and maintain customer service standards.
Step-by-step explanation:
When the register checkout line is busy and a customer brings merchandise with no price tag, the appropriate course of action is to call the department head or a member of management. This ensures that the price is determined accurately, maintains the integrity of the store's pricing system, and provides the customer with professional service.
Estimating the price could result in inconsistencies and potential losses for the business, while offering the merchandise for free would not be a sustainable business practice. It is also not appropriate to ask the customer to return when the price tag is available, as this provides poor customer service.
Following a similar situation at Gavi's Fast Food Restaurant, where I addressed a different issue of customer service, I learned the importance of resolving problems quickly and efficiently.
After receiving customer complaints regarding payment line confusion, I made sure to resolve the situation by clearly marking where customers should line up. This not only improved customer satisfaction but also increased the store's ability to handle a higher volume of customers efficiently.