Final answer:
If you find a gift/exchange card with a remaining balance, it is not required to be given to your CSM or a member of management is False.
Step-by-step explanation:
The statement is false because the responsibility for a gift/exchange card with a remaining balance lies with the person who finds it. In general, there is no universal rule mandating that such cards must be surrendered to a Customer Service Manager (CSM) or a member of management. The ownership and use of the card typically remain with the person who finds it.
In a retail or workplace setting, individuals need to follow the specific policies and procedures established by the organization. These policies may differ, and some companies might have guidelines regarding lost or found items, including gift/exchange cards. However, without explicit instructions to surrender such cards to management, it is generally considered the finder's prerogative to use or keep the card.
If there are specific policies in place, they should be communicated to employees to avoid confusion and ensure compliance. In the absence of such policies, the ethical approach for the finder would be to attempt to return the card to its rightful owner or report the find to relevant authorities, fostering a culture of honesty and integrity in the workplace.