Final answer:
The statement about serving soup/salad first is true as they are considered starters, but customer preference should always be accommodated for satisfaction.
Step-by-step explanation:
The statement “If a guest orders a soup/salad as a side, we should always bring it out first, unless they ask otherwise” is generally true. In most dining situations, soups and salads are considered appetizers or starters, and therefore it is standard protocol to serve them before the main course. This practice is not just about following a traditional course order; it also concerns the timing and temperature at which these dishes are best enjoyed. Soups are typically served hot and salads fresh and crisp, and presenting them before a warmer main dish helps preserve their intended culinary experience.
However, this is not a strict rule and can be subject to the guest's preference. If a guest requests a different serving order, the establishment should accommodate such requests when possible. Ultimately, customer satisfaction is a key component of restaurant service etiquette and should guide the actions of the service staff.