Question

Please describe a time when you noticed an inefficiency in a supply chain or other process. What did you do to address the problem? What impact did it leave?

Answer 1

I noticed an inefficiency in the supply chain process at Gavi's Fast Food Restaurant where customers found the system for lining up to pay confusing. I addressed the problem by implementing floor markings to show customers where to line up for each cash register, resulting in no more customer complaints and increased efficiency.

Step-by-step explanation:

During my time working at Gavi's Fast Food Restaurant as the lunch-hour manager, I noticed an inefficiency in the supply chain process related to the system for lining up to pay. Customers found it confusing, and it led to complaints and conflicts. To address the problem, I listened to customer feedback and sought solutions from the customer service clerks.

I implemented floor markings to show customers where to line up for each cash register. As a result, during subsequent high traffic periods, there were no more customer complaints, and the customer service clerks reported reduced stress. The store was able to serve a higher number of customers more efficiently.