Question

When the Guest confirms they are done ordering, what can be done to make sure their order was entered correctly? (choose 2).

A. Nothing. We assume the order is correct
B. Have the Guest check the confirmation screen
C. Tell the Guest we don't do special requests, their steakburgers come with what's listed on the menu
D. Repeat the order back to the Guest
E. Have the Guest repeat their whole order again
F. Nothing. We just put ketchup and mustard packets in with each Drive Thru order

Answer 1

To ensure a guest's order is correct, you should repeat the order back to the guest and potentially have them check a confirmation screen.

Step-by-step explanation:

When a guest confirms they are done ordering, two actions can be taken to ensure their order is entered correctly. Firstly, you can repeat the order back to the Guest to confirm the items and any specific requests or modifications. This method provides an opportunity for the guest to catch any errors or misunderstandings before the order is finalized. Secondly, you could have the guest check the confirmation screen, if such a feature is available, so they can visually verify the details of their order. These steps help enhance customer service and reduce the likelihood of mistakes in the order process. It's important to address the guest's needs and ensure they feel confident in their order.