Question

When greeting a Guest at the speaker, we always make sure to _________.

A) Yell because it can be hard to hear through the speaker
B) Smile, be polite and professional, and use please, thank you, Sir and Ma'am
C) Tell the Guest to order as quickly as possible so they can get through the line
D) Wait until they've sat at the speaker for 5 minutes before greeting them

Answer 1

When greeting a Guest at the speaker, it is important to smile, be polite, and use courteous language, speaking slowly and clearly to ensure good communication. Maintaining a positive attitude is also crucial for excellent customer service.

Step-by-step explanation:

When greeting a Guest at the speaker, we always make sure to smile, be polite and professional, and use please, thank you, Sir, and Ma'am. Greeting someone with respect and professionalism is essential in providing excellent customer service. It is important not to yell, despite potential difficulties hearing through the speaker, as this could come off as rude or aggressive.

Additionally, it is not appropriate to rush the Guest into ordering quickly; this may create a negative experience for them. A professional and friendly approach with clear communication is key. Making guests wait an unnecessary amount of time before greeting them can also lead to a poor service experience.

Remember to speak slowly and clearly to ensure that the Guest can easily understand you, despite any background noise or technical issues with the speaker system. It is also important to maintain a positive attitude, engage with eye contact (where possible), and manage your body language to present a confident and welcoming demeanor.