Final answer:
In a drive-thru, it's typically best not to multitask when servicing customers to ensure each guest feels valued. A clear system, like floor markings, can improve service during busy periods without compromising on attention given to each customer.
Step-by-step explanation:
When working in a fast-paced environment like a drive-thru, it is important to balance efficiency with excellent customer service. While every business has its own protocol, based on my experience at Gavi's Fast Food Restaurant, the appropriate answer is often to prioritize customer service while maintaining efficiency. In most scenarios, team members should not multitask in a way that compromises the experience of any guest.
When the Drive Thru gets backed up, it is tempting to take new orders while handing out completed ones. However, it's usually best to focus on one task at a time to ensure each guest feels attended to and valued. According to my past experience as a lunch-hour manager, we found that implementing clearer systems, like floor markings for lining up, helped our team manage high traffic periods more efficiently without diminishing service quality.