Question

Should a prepared order wait on the counter?

A) No. If a Guest is at the window and their order is ready, it should be handed out immediately
B) Yes. It's okay to let an order wait when you are finishing tasks in the dining room
C) Yes. Drive Thru orders can only sit on the counter for 5 minutes before being handed out
D) Yes. When you are having a conversation with another team member it's okay to let an order wait.

Answer 1

The correct answer is 'A'. Prepared orders should not wait on the counter and must be handed out immediately to ensure customer satisfaction and maintain the quality of the food.

Step-by-step explanation:

The correct answer is A. If a Guest is at the window and their order is ready, it should be handed out immediately. Providing prompt service is an essential aspect of customer satisfaction in a fast-food restaurant setting. Customers value efficient service, especially during peak hours or when they are in a rush, such as between classes. Letting prepared orders wait can lead to cold food and a poor customer experience. Consequently, orders should not be left to wait while you finish other tasks, engage in conversation, or when customers are taking time to find seating.