Final answer:
To show a Guest you're ready to serve them when they pull up to the window, make eye contact, smile, quickly greet them, and position yourself to see the window, which demonstrates professionalism and attentiveness.
Step-by-step explanation:
When a Guest pulls up to the window, there are several steps you can take to show that you're ready to serve them. It is crucial to maintain a professional and welcoming demeanor. Here are four recommended actions:
- Make eye contact: This shows the Guest that you are engaged and ready to assist them.
- Smile: A friendly smile is a universal sign of warmth and readiness to provide a positive experience.
- Quickly greet them at the window: Prompt greeting makes guests feel acknowledged and tends to start the interaction positively.
- Position yourself so you can see the window: This ensures that you are ready to interact as soon as the Guest pulls up.
It's important to avoid behaviors that can be perceived as unprofessional or indicative of a lack of attention, such as leaning on the counter, gathering and talking with other team members near the Drive Thru window, or appearing distracted in any way.