Question

Before taking the Guest's payment at the window, you should _________.

A) Confirm you're cashing out the order that matches up to the correct car
B) Give them napkins
C) Ask them if they would like to add any custard to their order
D) Repeat their entire order

Answer 1

Before taking payment at the window, confirming the order with the correct car is essential for accuracy and avoiding customer dissatisfaction.

Step-by-step explanation:

Before taking the Guest's payment at the window, you should Confirm you're cashing out the order that matches up to the correct car. It is crucial to verify that the order being cashed out is indeed for the occupants of the car at the window. This action ensures accuracy and provides a check against potential mistakes that can lead to customer dissatisfaction and operational inefficiency. As shown in a real-world example, when I was working at Gavi's Fast Food Restaurant as a lunch-hour manager, addressing customer complaints and improving processes like the payment system were key tasks. Through careful listening and action, such as implementing floor markings to guide customer lines, we were able to provide a better service experience and serve customers more efficiently.